Privacy Policy
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
1. Introduction
Kaizen Food Group (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us through our website (www.kaizenfood.com.au) or our Kaizen Food App (the “App”).
By using our website or App, you consent to the practices described in this policy.
2. Information We Collect
We may collect and process the following types of information:
a. Personal Information
When you use our website or App, you may provide:
Your name, email address, phone number, or other contact details (e.g., through a contact form or app registration).
Information related to your restaurant preferences, orders, or feedback.
b. Usage Data
We may automatically collect data such as:
Device type, operating system, and browser information.
Pages or app screens visited, time spent, and actions taken.
General location information (where permitted).
c. Cookies & Tracking
We use cookies and similar technologies on our website and analytics tools in the App to enhance user experience, track performance, and personalize content.
3. How We Use Your Information
We may use your information to:
Respond to inquiries, bookings, or support requests.
Process and manage user registrations or app interactions.
Improve the performance and functionality of our website and App.
Send promotional or marketing communications (only if you have opted in).
Comply with applicable legal or regulatory requirements.
4. The Kaizen Food App
The Kaizen Food App allows users to explore our restaurants, view menus, book tables, and participate in loyalty or reward programs.
To deliver these services, we may collect limited information such as your name, contact details, and user preferences.
Any data collected through the App is securely stored and used solely to improve your experience.
We do not sell, rent, or trade user information to third parties.
If you choose to create an account or sign in using third-party services (such as Google or Apple ID), please note that their privacy policies will also apply.
5. How We Protect Your Information
We take reasonable physical, electronic, and managerial measures to protect your personal information from loss, misuse, unauthorized access, or disclosure.
All sensitive data transmitted through our website or App is encrypted where possible.
6. Sharing of Information
We may share information only with trusted service providers who assist us in operating our website or App — such as hosting, analytics, or payment processors.
These partners are required to maintain confidentiality and use your information only for the purposes we specify.
We do not sell or share your personal information for advertising purposes.
7. Your Rights
You have the right to:
Access, correct, or delete the personal data we hold about you.
Withdraw consent for marketing communications.
Request details about how your data is handled.
To exercise these rights, please contact us using the details below.
8. Children’s Privacy
Our website and App are not intended for individuals under 16 years of age.
We do not knowingly collect personal information from children.
9. Links to Other Websites
Our website or App may contain links to third-party websites.
We are not responsible for their content or privacy practices.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 Email: info@kaizenfood.com.au
📍 Address: L10 88 Pitt St Sydney NSW Australia
🌐 Website: www.kaizenfood.com.au
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our business or legal requirements.
Any updates will be posted on this page or within the Kaizen Food App.
1. Introduction
Kaizen Food Group (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us through our website (www.kaizenfood.com.au) or our Kaizen Food App (the “App”).
By using our website or App, you consent to the practices described in this policy.
2. Information We Collect
We may collect and process the following types of information:
a. Personal Information
When you use our website or App, you may provide:
Your name, email address, phone number, or other contact details (e.g., through a contact form or app registration).
Information related to your restaurant preferences, orders, or feedback.
b. Usage Data
We may automatically collect data such as:
Device type, operating system, and browser information.
Pages or app screens visited, time spent, and actions taken.
General location information (where permitted).
c. Cookies & Tracking
We use cookies and similar technologies on our website and analytics tools in the App to enhance user experience, track performance, and personalize content.
3. How We Use Your Information
We may use your information to:
Respond to inquiries, bookings, or support requests.
Process and manage user registrations or app interactions.
Improve the performance and functionality of our website and App.
Send promotional or marketing communications (only if you have opted in).
Comply with applicable legal or regulatory requirements.
4. The Kaizen Food App
The Kaizen Food App allows users to explore our restaurants, view menus, book tables, and participate in loyalty or reward programs.
To deliver these services, we may collect limited information such as your name, contact details, and user preferences.
Any data collected through the App is securely stored and used solely to improve your experience.
We do not sell, rent, or trade user information to third parties.
If you choose to create an account or sign in using third-party services (such as Google or Apple ID), please note that their privacy policies will also apply.
5. How We Protect Your Information
We take reasonable physical, electronic, and managerial measures to protect your personal information from loss, misuse, unauthorized access, or disclosure.
All sensitive data transmitted through our website or App is encrypted where possible.
6. Sharing of Information
We may share information only with trusted service providers who assist us in operating our website or App — such as hosting, analytics, or payment processors.
These partners are required to maintain confidentiality and use your information only for the purposes we specify.
We do not sell or share your personal information for advertising purposes.
7. Your Rights
You have the right to:
Access, correct, or delete the personal data we hold about you.
Withdraw consent for marketing communications.
Request details about how your data is handled.